Returns & Exchanges

Returns

 We want you to love our products as much as we do, and are happy to provide swatches and/or make suggestions before ordering.

We do accept returns under the following conditions:

All items must be returned within 10 days of receipt. Note: If a return isn't within the return policy, it will be shipped back to you.

All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear.

If your item is marked as FINAL SALE or MADE TO ORDER or CUT TO ORDER or is a Special Order, it is not eligible for return. 

We do not refund original shipping charges. If your item was purchased during a shipping promotion or if a free shipping offer code was applied, a 10% return shipping charge will be deducted from the original, pre-discounted price of your item.

Please allow 10 to 14 business days for your return to process. The full refund amount will most likely appear back in the original account within three to five business days upon receipt of item, contingent on your credit/banking partner.

Please contact us at: inquiries@bastideaux.com  should you have any questions, we are happy to assist. 

 

Exchanges (if applicable)

 

We will replace items in cases of manufacturing defects with no additional shipping charges to you. Please send us an email at: inquiries@bastideaux.com  if you need a replacement for a defective or damaged product.